Storage Elm Park Service Terms and Conditions
Introduction
These Terms and Conditions set out the basis on which Storage Elm Park provides storage services and any related removal or transport services. By placing a booking, using our facilities, or instructing us to carry out removal or delivery services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
These Terms and Conditions apply to consumer and business customers unless stated otherwise. Any additional written agreement signed by an authorised representative of Storage Elm Park will take precedence over these general terms to the extent of any conflict.
Definitions
In these Terms and Conditions:
Customer means the person or business entering into an agreement with Storage Elm Park for storage, removal, delivery, or associated services.
Services means any storage, removal, packing, loading, unloading, transport, or related services provided by Storage Elm Park.
Goods means the items that you ask us to store, move, handle, pack, or transport.
Agreement means the contract between you and Storage Elm Park comprising these Terms and Conditions and any written quotation or booking confirmation supplied by us.
Scope of Services
Storage Elm Park provides secure storage units and associated services, which may include collection and delivery of Goods, removal and relocation assistance, loading and unloading, and related handling services. The exact scope of your Services will be set out in your quotation or booking confirmation.
We reserve the right to refuse to provide Services where we reasonably consider the request to be unsafe, unlawful, or beyond the capability of our personnel or equipment.
Booking Process
You may request a quotation for Services by providing us with full and accurate information about your requirements, including the nature and quantity of Goods, access details, dates, times, and any special handling needs. Quotations are based on the information you provide and are subject to change if the actual requirements differ.
A booking is only confirmed when we issue a written or electronic confirmation specifying the Services, the price, and the scheduled dates. We are not obliged to accept a booking and may decline or cancel a booking for reasonable cause, including safety concerns, non-payment, or breach of these Terms and Conditions.
You are responsible for checking all details on the quotation and booking confirmation and informing us promptly of any errors or changes required. Changes requested after confirmation may result in additional charges or a need to reschedule.
Customer Responsibilities
You must provide accurate and complete information about your Goods and the premises to which we will attend. This includes disclosure of any fragile, heavy, bulky, or high-value items, any items requiring special handling, and any access restrictions, parking limitations, time limits, or permit requirements.
You are responsible for ensuring that adequate access is available for our vehicles and staff, including arranging any necessary parking permissions or local authority permits. Any fines, penalties, or additional costs incurred as a result of inadequate access or incorrect information may be charged to you.
You must ensure that Goods are properly packed, labelled, and prepared for storage or transport unless we have specifically agreed to provide packing services. Fragile items must be suitably protected, and any items that could cause damage or contamination to other goods or the storage facility must be appropriately contained.
Prohibited and Restricted Goods
Certain items may not be stored or handled by Storage Elm Park. You agree not to store or request us to move any of the following:
Perishable goods or living organisms, including food, plants, and animals.
Hazardous, flammable, explosive, or corrosive materials, including gas cylinders, paints, solvents, fuels, chemicals, and fireworks.
Illegal items, including unlawfully obtained property, controlled drugs, weapons, or any item whose possession, transport, or storage would be unlawful.
Cash, securities, or high-value items such as jewellery, watches, artwork, antiques, or collections unless expressly agreed in writing and adequately insured.
Waste materials, rubbish, or items intended for disposal rather than storage.
If we discover that prohibited Goods have been stored or handled, we may remove or dispose of them at your cost and may notify the relevant authorities where required by law.
Waste and Environmental Regulations
You must not use our storage facilities or Services as a means of disposing of waste or unwanted items. Any Goods left behind following the end of your Agreement, or clearly presented as waste, may be treated as abandoned. We may remove, recycle, or dispose of such items in accordance with applicable waste and environmental regulations.
You will be liable for all reasonable costs associated with the collection, handling, transport, recycling, or disposal of any waste or abandoned items, including any charges levied by waste facilities or regulators. We will act reasonably and proportionately in determining the most appropriate method of disposal.
Where we provide a clearance or removal service that includes the disposal of unwanted Goods, this will be specified in your quotation, and charges will reflect the anticipated waste and recycling costs. You are responsible for ensuring that any items presented for disposal are not hazardous or prohibited. If hazardous or regulated waste is discovered, additional charges may apply to comply with legal requirements.
Payments and Charges
The price for the Services will be set out in your quotation or booking confirmation. Prices may be given as a fixed fee or as an estimate based on the information available at the time of booking. If the actual volume of Goods, time taken, distance, or other relevant factors are greater than those stated in your original enquiry, we may revise the charges accordingly.
Unless otherwise agreed, payment for storage and related Services is due in advance and must be received before the commencement of the Services or before access to the storage unit is granted. Ongoing storage fees are typically payable monthly or as otherwise set out in your Agreement.
We may require a deposit at the time of booking. The deposit is used to secure your booking and may be applied against final charges or against any unpaid sums, damages, or costs arising from your breach of these Terms and Conditions.
If you fail to make any payment by the due date, we may charge interest on overdue sums at the statutory rate and may suspend access to the storage unit or cease provision of Services until all outstanding amounts are paid. Continued non-payment may result in termination of the Agreement and the exercise of our lien over the Goods, including selling or disposing of Goods to recover our costs and charges.
Cancellations and Amendments
You may cancel or amend your booking by giving us as much notice as possible. Specific cancellation charges may apply depending on the amount of notice provided and the nature of the Services.
Where you cancel a removal or transport booking:
If you cancel more than a reasonable number of working days before the scheduled date, any deposit may be refunded or applied to a future booking, subject to our discretion and any terms stated in your quotation.
If you cancel within a shorter notice period, we may retain part or all of your deposit or charge a cancellation fee to cover costs incurred and loss of opportunity.
For ongoing storage agreements, you may terminate by providing the notice period set out in your Agreement. Storage fees remain payable up to the end of the notice period, even if you remove your Goods earlier, unless we agree otherwise in writing.
We may need to amend or cancel a booking due to circumstances beyond our reasonable control, including severe weather, accidents, vehicle breakdowns, strikes, or other events of force majeure. In such cases, we will offer to reschedule the Services at the earliest reasonable opportunity. Our liability for such cancellations is limited as set out in the liability section below.
Access to Storage Units
Access to your storage unit will be provided during our advertised opening hours or as otherwise agreed in your Agreement. You must comply with all site rules, security procedures, and health and safety guidelines when attending our premises.
We may temporarily restrict access for maintenance, safety, or security reasons, or as required by law or regulatory authorities. We will seek to provide reasonable notice of planned restrictions where practicable.
You are responsible for the security of your unit, including any locks and keys or access codes provided. You must keep your access credentials secure and notify us immediately if you believe they have been compromised.
Our Liability
We will exercise reasonable care and skill in providing the Services. However, our liability to you is subject to the limits and exclusions set out in this Agreement.
We are not liable for any loss or damage to Goods unless caused by our negligence or breach of contract. You are responsible for insuring your Goods for their full replacement value while in storage or in transit. We do not provide automatic insurance cover for your Goods unless expressly stated in writing.
Where we are found liable for loss of or damage to Goods, our liability will be limited to a reasonable amount per item or per consignment, as specified in your Agreement or, if not specified, to an amount that is fair and proportionate to the storage or removal charges paid for the affected Goods. We are not liable for loss of profits, loss of business, loss of use, or any indirect or consequential loss.
We are not liable for any loss or damage arising from inherent defects in the Goods, improper packing by you or a third party, wear and tear, atmospheric or environmental conditions, vermin, infestation, or events beyond our reasonable control, including fire, flood, theft, or vandalism where we have taken reasonable security and safety measures.
Customer Indemnity
You agree to indemnify Storage Elm Park against all claims, losses, damages, costs, and expenses arising from your breach of these Terms and Conditions, including but not limited to any claims relating to prohibited Goods, breaches of law or regulation, damage caused to our property or third-party property by your Goods, or any misrepresentation of the nature or value of the Goods.
Termination and Removal of Goods
We may terminate the Agreement immediately if you commit a serious breach of these Terms and Conditions, including non-payment, storage of prohibited Goods, unsafe conduct, or misuse of the storage facility. In such circumstances, you will be required to remove your Goods promptly and settle all outstanding charges.
If you fail to remove your Goods at the end of the Agreement or upon termination, we may exercise a lien over the Goods and ultimately sell, dispose of, or otherwise deal with the Goods to recover our costs and charges. Any surplus funds remaining after deduction of all sums due and reasonable costs of sale will be held for you for a reasonable period.
Data Protection and Privacy
We will process any personal data you provide in accordance with applicable data protection laws. We will use your information to manage your account, provide the Services, process payments, and communicate with you about your booking and our services. We may retain records for legal, regulatory, and accounting purposes for a reasonable period.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Elm Park agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability and Changes to Terms
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect.
We may update these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to your Agreement. You should review the Terms and Conditions periodically to ensure you are aware of any changes that may affect you.
Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation, and any additional written terms agreed between you and Storage Elm Park, constitute the entire agreement between the parties in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in this Agreement.
