Accessibility at Storage Elm Park
Storage Elm Park is committed to providing an inclusive and accessible experience for all customers and visitors. This Accessibility Statement explains how we support accessibility across our website and services in the Storage Elm Park area, and how you can contact us with any accessibility requests or feedback.
Our Accessibility Commitment
We aim to align our website and online services with the Web Content Accessibility Guidelines WCAG 2.1 at level AA. These internationally recognised guidelines explain how to make digital content more usable for people with a wide range of access needs, including those who use assistive technologies, those with visual, hearing, cognitive, or motor impairments, and anyone who prefers a more accessible browsing experience.
Our goal is for all customers in and around Storage Elm Park to be able to find information about storage units, pricing, opening hours, and support options in a clear and accessible way.
Screen Reader Compatibility
The Storage Elm Park website is designed to work with modern screen readers and other assistive technologies. We use meaningful page titles, logical heading structures, and descriptive text for key elements to help users understand page layouts and navigate between sections.
Where images are used to convey information, we aim to provide alternative text so that screen reader users can access the same content. Decorative images are used sparingly to avoid unnecessary noise for assistive technology users. We also strive to ensure that important information is provided in text rather than only in images.
Keyboard Navigation
We recognise that many people navigate websites without using a mouse. The Storage Elm Park website is developed to support keyboard-only navigation, allowing users to move through menus, forms, and content using the keyboard.
Our key aims for keyboard accessibility include:
Providing a clear and visible focus indicator so users can see which element is currently selected while tabbing through the page. Ensuring that menus, buttons, and form fields can be accessed and activated using standard keyboard commands. Avoiding keyboard traps so that users can always move forward and backward through interactive elements and leave any component using the keyboard alone.
Visual Design and Readability
To support users with low vision and those who prefer clearer layouts, we pay attention to colour contrast and text readability. We aim for contrast ratios that meet WCAG 2.1 AA recommendations for normal and large text.
We use simple, consistent layouts and aim to keep language clear and easy to understand, especially when describing storage unit options, booking steps, and payment information for customers in the Storage Elm Park area.
Ongoing Improvements
Accessibility is an ongoing process. We regularly review our site, particularly when new features or content are added, to identify and fix potential barriers. Where full WCAG 2.1 AA compliance is not yet achieved on a specific page or feature, we work to resolve these issues as part of our continuous improvement plan.
We also consider accessibility when planning updates to our storage services information, such as opening times, unit details, and local Storage Elm Park guidance, so that new content is designed to be inclusive from the start.
Requesting Assistance and Providing Feedback
We welcome feedback from all users, especially those who experience barriers while using our website or accessing information about our storage services in Elm Park. If you need content in an alternative format, require help navigating the site, or want to report an accessibility issue, you can contact us through our standard customer service channels as described on our contact page.
Please include details of the page or feature you were using, the type of device and browser, and the assistive technology if relevant. This information helps us investigate the issue and work towards a suitable solution.
We review all accessibility enquiries and aim to respond within a reasonable timeframe. Your feedback supports our efforts to keep Storage Elm Park as accessible and user friendly as possible for everyone.




